Returns & Exchanges

At Mahlkönig, we stand by the precision and quality of our professional-grade coffee grinders and offer a 30-day return window for unused products in their original packaging. We aim to ensure every home barista is completely satisfied with their equipment and brewing experience.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Grinder

  Carefully clean all coffee grounds from the hopper and burrs, then pack the unit securely in its original Mahlkönig box with all protective inserts.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop off the package at your nearest authorized carrier location, ensuring you retain a copy of the tracking number.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition and serial number, your refund will be processed to your original payment method within 7-10 business days.